Given the pace of change in today’s business climate, your customers expect a level of consistency – especially when it comes to communications. With customer demands quickly evolving, it’s essential your business utilizes scalable, reliable communications tools. Now, more than ever, delivering a steady and dependable customer experience can either make or break your business.
At Everstream, we realize the importance of customer satisfaction and the critical impact it has on your business. This is why Everstream Hosted PBX was created.
What is Everstream Hosted PBX?
Everstream Hosted PBX is a best-in-class Metaswitch solution delivered via our business-only, low-latency fiber network via a Unified Communications as a Service (UCaaS) model. This cloud-based solution is engineered with geodiversity for the utmost in redundancy, while delivering maximum call quality and an advanced feature set to promote productivity.
3 Advantages of Hosted PBX
Reflect on these 3 advantages of Hosted PBX when it comes time to analyze your business’s voice requirements
1. Lower Total Cost of Ownership Than On-premise PBX
Everstream Hosted PBX includes everything you need to support the voice and data needs of your business – while reducing overall cost-of-ownership and minimizing capital expenditure. Our soft client software may be downloaded on PCs, Android and iOS devices to support handset-free calling. And if you require handsets, multiple purchase and lease options are available. Through a range of customizable packages, your business will be provided with:
- Full feature set plus a web portal to customize the business or employee experience
- Business-wide features such as Auto Attendant and Music on Hold
- Unlimited domestic long-distance with select user packages
- Hardware that is preprogrammed prior to cutover, which allows for a stress-free, uncomplicated plug-n-play install
2. Empowered and Supported Administrators
Administrators benefit from an easy to manage, user friendly web interface, which reduces the obligations of day-to-day IT support. From adding new users, managing features or call routing to customizing the solution to best fit your business needs – all can be simply done with administrator privileges in our web interface.
Quick and easy customization
Everstream’s web portal enables your employees to easily customize their preferences to best suit the way they do business.
With remote work at an all-time high, users can take advantage of the robust remote office capabilities delivered through Hosted PBX, allowing employees to have their desk phone and mobile phone ring simultaneously – or use the mobile client to receive calls anywhere.
24/7/365 support
Our dedicated voice Network Operations Center (NOC) is staffed with skilled voice engineers that provide 24/7/365 support and answer 98% of incoming calls within 60 seconds. Should you require support, rest assured the Everstream voice team is at the ready to help you reach the resolution you need.
3. More Productive Employees
Quickly and easily check voice messages from a single message center with visual voicemail. Users have the option to listen, delete or respond at the touch of a button. record conference calls using both desktop and mobile clients, eliminating the need to rely on a third-party conferencing solution
Mobility
Everstream’s mobility package, MaxUC, allows you to integrate your mobile device, tablet, laptop or desktop with enterprise phone functions, and enables you to send and receive calls from any connected device. Seamlessly move calls from device to device, or from mobile to Wi-Fi – even in the middle of a call. Employees can work from anywhere and use all the features they value when in the office, all while being connected to their assigned office phone number. Employees can also instant message and video chat.
Communication and collaboration
MaxUC provides fully integrated collaboration and messaging features for seamless communication, with full UC feature functionality in both desktop and mobile environments. These include:
- Call management features include appearances, call hold, call transfer and call waiting
- Unified Communications (UC) enables instant messaging, call jump, video calling and click-to-dial within Microsoft Outlook
As a fully managed service, Everstream Hosted PBX delivers the flexibility and ease-of-use valued by both administrators and end–users, the reduced total cost of ownership desired by the c-suite and the crisp, consistent voice quality appreciated by your customers. Everstream’s Hosted PBX voice solution ensures a steadfast, superior experience for all – and positions your business to keep pace with the evolution of customer demands.
Are you interested in learning more about the advantages of Hosted PBX? Let an Everstream expert help you extend and enhance your connectivity voice solutions.