NEO Call Center Services Provider Signs with Everstream

A leading provider of call center services headquartered in Northeast Ohio has secured service with Everstream for three of its call centers.

This multi-site, multi-state organization has been a prospect and a fiber build in the area helped to make the cost of the opportunity competitive—delivering a strategic customer with a strategic solution.

“We learned that this company has specific routing protocols and particular IT requirements because these locations are call centers,” said Bill Major, Vice President, Sales and Marketing, Everstream. “Everstream’s Core Engineering team members proved to be instrumental in working with this customer’s IT staff to determine their needs and find a solution.”

According to Major, the company is particularly excited to work with a local company.

Everstream also is being considered as the primary provider for this organization’s corporate headquarters to provide additional bandwidth to meet its growing needs.

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